Counting and scanning
Tell us which location, item, code type, or manual count action was involved. Manual entry remains available when the camera cannot be used.
StockCount / Support
Help with the count.
For questions about locations, counting, scanner behavior, backups, exports, notifications, or StockCount Pro, contact support by email.
Email hello@remylo.appSupport is handled by email and may use machine-assisted translation.
Send the details that matter.
Include the StockCount version, iOS version, device model, and the steps that led to the problem. Do not send confidential inventory, backup files, or scan-code lists unless support specifically requests a safe diagnostic sample.
Backups and exports
Mention whether the issue concerns Files, CSV, PDF, labels, or a backup restore. Keep your original backup file until the issue is resolved.
Subscriptions
StockCount Pro purchases are processed by Apple. Try Restore Purchases first, then email support if verified access still does not appear.